FAQ

At Thefunshop.com.na we try to make your online shopping experience for your toys, party goodies and dress up as fun and easy as possible. Please email us at online@thefunshop.com.na if your answer is not on our forum and a member of our sales team will get back to you as soon as possible or you can contact us by completing the enquiry submission form to make any suggestions or for specific product sourcing requirements.


Q?

How do I change my password?

A.

Once you have logged in you have the “my account” page. On this page you will be able to update your personal information, including your password.


Q?

What is the Product Search function & how do I use it?

A.

The Product Search function returns all products which match a certain named description, no matter what category they are in. The Product Search function is also enabled for searches on product specific STOCK CODE.


Q?

How do I enquire about a product or stock availability?

A.

Once a specific product has been identified in a category, click on the product and in the product profile it will show stock availability. There is a time delay of 25 min from stock system to website.


Q?

How can I see the products before I buy them?

A.

All products are displayed as accurately as possible on our website.


Q?

How do I place an order?

A.

It is very easy, browse the website, add the desired items to your shopping cart, confirm on your details, check out your order and wait for your Sales Order with Banking Details for payment. You will be sent an email with a summary of your order and confirmation that we have received it, your order will be packed and arranged to be sent via your chosen courier option. (We generally use Coastal Couriers, Formula and Hardap Freight). You will receive an email with your waybill no.


Q?

Once I place an order online how long will it take to receive the sales order?

A.

We will email you the sales orders within 24 hours of receiving your order, unless the order is placed late on a Friday afternoon, over the weekend or on a public holiday, in which case we will get back to you on the next full working day. If you have not heard back from us in 24 hours please email us so we can confirm your email address.


Q?

How can I make changes to my order once I have submitted it online?

A.

Please email your order number with the changes to online@thefunshop.com.na


Q?

The Delivery and what does is the cost?

A.

We try and have all orders delivered within 1-3 working days from date of receipt of payment; this can vary depending on the range of items you are ordering, the area you are in as well as the size of your parcel. Delivery charges are billed to you directly by the courier company once the goods arrive at your destination. Parcels will be delivered to the address given on the order. Please note someone will have to be available to receive and sign for the order when delivered, if no one is at the allocated delivery address the order will be delivered the following day.


Q?

How do I track my order?

A.

Once your order has been dispatched we will email you a waybill number to follow up, if necessary.


Q?

If I place an order will I get all of the items ordered?

A.

Once we receive your order we take the items off the shelf for 48 hours, if stock is unavailable we will send you an email to arrange exchanging the product ordered for another.


Q?

I need my party goodies this weekend, can you help?

A.

The lead time is 1-3 working days. The cut-off time for Payments on "Parcels" is 15h00 (Parcels to be couriered with Hardap Freight, need to be paid by 14h00) , thereafter the parcel will only be dispatched the following day.

Please keep this in mind when a parcel is needed urgently, rather email or phone us to discuss the options.


Q?

How do I pay for my order?

A.

Payments can be made by Electronic transfer, Bank Deposit or Pay Today. Payment must only be made after you have received a Sales Order. Sales orders are only valid for 48 hrs, thereafter stock items may have to be checked again for availability.


Q?

What reference must I use when I make payment?

A.

Please use the reference supplied on your sales order. This is you’re the Fun Shop account number and your sales order number. Any other references used could lead to a delay in processing you order.


Q?

Can I pay my order COD?

A.

All online orders must be paid in full before they are processed.


Q?

Can I order now and pay later?

A.

The sales order is ONLY valid for 48 hours, if you would like to make payment and 48 hours have passed please email us so we can confirm the items are still available.


Q?

Can I collect my order?

A.

You are welcome to collect your order. Our Office hours are from 09.00 to 17.00 from Monday until Friday and from 09.00 to 13.00 on Saturdays. We are closed on Public Holidays unless otherwise advised.


Q?

How do I get to your shop?

A.

Our shop is in Swakopmund, 19 Nathaniel Maxuilili Street. This is the road that leads to Walvisbay. We are opposite Supertronix. Next to PEP and next to Beares.


Q?

If I do not like the product can I have a refund?

A.

We try to accurately display all our products online, if you have received a product which is different to the product displayed online we will happily collect the item from you and refund you for the item. If the product has been displayed accurately and you do not like the product once you have received it, we will gladly exchange it for you, but this will be at your own cost to return the product. In both cases products will only be exchanged if they are unused and in original packaging.


Q?

What happens if I pay for an item and it is out of stock?

A.

We do confirm stock availability when we email the sales order, unfortunately on the odd occasion it may happen that between the time we confirm stock availability and the time the order is paid, an item may become out of stock. In this case we will inform you as soon as possible and will happily refund you for the specific item or for your entire order (should you elect to cancel the entire order), the choice is yours.


Q?

I received a product and it is damaged, what do I do now?

A.

We pack all our orders carefully and to minimize damages as much as possible. If on the rare occasion this happens please do not open or use the products. Email us ASAP to arrange a replacement of the product or a refund for the item damaged, provided the package has not been opened and we can see it was damaged in transit. Please also see our T&C for items damaged during transit.


Q?

What is your physical address?

A.

Our physical address is 19 Nathaniel Maxuilili Street, Swakopmund, Namibia


Q?

What are your trading hours:

A.

Monday – Friday 9:00am to 17:00 pm, but our website never sleeps so place your order and we'll take action as soon as we are available.


Q?

I only need 6 of a particular item and the pack size is 10, can I buy 6?

A.

All products are manufactured and packed in sealed packs. The pack size of each product is the minimum quantity that you can buy of that product.


Q?

Can you source items which are not on your website?

A.

If you are looking for a particular item which is not on our website, please email us and we may be able to source the item for you.


Q?

Are the balloons supplied inflated or un inflated?

A.

All balloons are delivered un inflated; air or helium filled balloons can only be delivered within a 60 km radios to avoid disappointment.

You are welcome to collect helium balloons from us, we only fill helium balloons once payment is received.


Q?

Do you set up parties?

A.

No, this is a service we had to discontinue.